IT Support Specialist - Franklin, TN

Pivotal Solutions; Franklin (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Pivotal Solutions in Franklin, TN is seeking an IT Support Specialist to join our team. The role focuses on implementing and supporting hardware, software, and related infrastructure, with 1–2 years of IT experience preferred. You will help staff, train end-users, and grow with the company.

Key duties include workstation setup, server and network support, issue resolution with SLAs, and documenting processes while staying current with IT trends and best practices.

Qualifications

• 2-4 year degree in Computer Science, Information Technology, or similar experience.
• 1-2 years of experience in IT Support.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networking.
• Ability to determine IT needs and train end-users.
• Proficiency with Microsoft 365, Exchange, AD, SharePoint and Azure; virtualization platforms like Azure Virtual Desktop, Citrix, AWS.

Responsibilities

• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Skills

IT support

End-user training

Diagnostics

Documentation

Tech trends

Education

2-4 year degree in CS/IT

Tools

Microsoft 365

Exchange

Active Directory

SharePoint

Azure

Azure Virtual Desktop

Citrix

AWS

Backup & DR platforms

ERP & EDI systems

Job description

We are looking for an IT Support Specialist to join our team! This position will work alongside our existing IT team primarily on the implementation and support of hardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related IT experience and a willingness to gain advanced learning in IT infrastructure and support. As the Company grows, this person should have a strong desire to grow with the company.

Responsibilities

• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Qualifications

• A 2-4 year degree in Computer Science, Information Technology, or similar experience.
• 1-2 years of experience in IT Support.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networking.
• Ability to determine IT needs and train end-users.
• Proficiency and basic troubleshooting knowledge with the following software and systems:
• Microsoft 365, Exchange, Active Directory, SharePoint and Azure
• Virtualization platforms such as Azure Virtual Desktop, Citrix, AWS
• Enterprise backup and Disaster Recovery platforms
• Experience in supporting of ERP and EDI systems and software desired
• Experience in documenting processes and monitoring performance metrics.
• Knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.