Information Technology Help Desk Support

Soni; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare technology provider in Nashville seeks an IT Support Specialist to provide proactive technical assistance, troubleshoot issues, and ensure smooth operation of IT systems. You will be the first point of contact for employees' IT concerns, assisting with system maintenance and documentation processes. Ideal candidates should have 1-3 years of experience and strong knowledge of Windows, macOS, and ticketing systems among other skills.

Qualifications

• 1-3 years of IT support or help desk experience.
• Strong knowledge of Windows, macOS, Microsoft 365, and common business applications.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Responsibilities

• Responding to end user help desk requests for hardware/software support.
• Maintaining and improving laptop imaging/configuration processes.
• Installation and support of local and network printers on end-user workstations.

Skills

Customer-focused service

Technical troubleshooting

Multitasking

Strong communication skills

Knowledge of Windows and macOS

Tools

Ticketing systems (ServiceNow, Jira, Zendesk)

Job description

Information Technology Help Desk Support

We are seeking a proactive and customer-focused IT Support Specialist to provide technical assistance, troubleshoot issues, and ensure the smooth operation of hardware, software, and network systems. In this role, you will serve as the first point of contact for employees, resolving IT-related concerns in a timely manner while delivering excellent customer service. You will also assist with system maintenance, user onboarding, and documentation of IT processes.

Responsibilities

• Responding to end user help desk requests for hardware/software support in a timely manner.
• Maintaining and improving laptop imaging/configuration processes.
• Configuration & delivery of end-user laptops, desktops and peripherals
• User account provisioning and decommissioning
• Configuration and troubleshooting of end-user VPN connections.
• IP telephony account maintenance and basic troubleshooting.
• Installation and support of local and network printers on end-user workstations.
• Maintaining accurate hardware inventory and communicating equipment needs.
• Assisting end users with the setup of mobile devices for Microsoft Outlook and Authenticator applications.
• Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software.

Qualifications

• 1–3 years of IT support or help desk experience.
• Strong knowledge of Windows, macOS, Microsoft 365, and common business applications.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) preferred.
• Strong problem-solving and communication skills, with a customer-first mindset.
• Ability to multitask and prioritize in a fast-paced environment.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology
• Industries: Hospitals and Health Care

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