IT Support Specialist: Helpdesk, Training & IT Ops

Logo Brands Inc.; Franklin (TN); On-site; USD 50,000 - 60,000; Full time

Job summary

Logo Brands Inc. is seeking an IT Support Specialist in Franklin, TN to provide hands-on IT assistance to staff and train end-users on hardware and software. The role includes workstation setup, server and network support, and proactive monitoring to meet SLAs.

The ideal candidate has 1-2 years in IT support, strong knowledge of Windows, servers, SQL, Active Directory, and cloud services like Azure. A collaborative, casual work environment with opportunities to assist across departments is

Qualifications

• 2-4 year degree in Computer Science, Information Technology, or similar field.
• 1-2 years of experience in IT Support.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networking.
• Ability to determine IT needs and train end-users.
• Proficiency with Windows 11, Windows Server, Microsoft SQL, Microsoft 365, Exchange, Active Directory, SharePoint and Azure.
• Experience with virtualization platforms such as Azure Virtual Desktop, Citrix, AWS.
• Experience with enterprise backup and Disaster Recovery platforms.
• Basic Powershell/SQL scripting proficiency desired.
• Experience in supporting ERP and EDI systems and software desired.
• Experience in documenting processes and monitoring performance metrics.
• Knowledge of database maintenance and system security.

Responsibilities

• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Skills

Interpersonal skills

Communication skills

Self-motivated

Detail-oriented

Education

2-4 year degree in Computer Science or Information Technology

Tools

Windows 11

Windows Server

Microsoft SQL

Microsoft 365

Exchange

Active Directory

SharePoint

Azure

Azure Virtual Desktop

Citrix

AWS

Backup & Disaster Recovery platforms

PowerShell/SQL scripting

Job description

Logo Brands Inc. is seeking an IT Support Specialist in Franklin, TN to provide hands-on IT assistance to staff and train end-users on hardware and software. The role includes workstation setup, server and network support, and proactive monitoring to meet SLAs.

The ideal candidate has 1-2 years in IT support, strong knowledge of Windows, servers, SQL, Active Directory, and cloud services like Azure. A collaborative, casual work environment with opportunities to assist across departments is