IT Support & Onboarding Assistant

West Side Federation for Senior and Supportive Housing; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) retirement savings

Flexible Spending Accounts (FSA)

Life & Disability

Job summary

West Side Federation for Senior and Supportive Housing is seeking an IT Support Assistant to aid the IT department with admin and technology tasks across multiple locations. The role focuses on documentation, onboarding, inventory, and user support to keep technology services running smoothly for staff.

The ideal candidate will have a Bachelor’s degree, strong MS Office skills, and the ability to explain technical details to non-technical users.

Qualifications

• Bachelor’s degree required.
• Strong MS Office and Windows desktop experience.
• Ability to translate IT concepts for non-technical staff.

Responsibilities

• Serve as liaison between IT and internal/external stakeholders.
• Support interdepartmental communications and IT onboarding.
• Maintain logs of hardware, software licenses, and IT equipment.
• Assist with IT lifecycle asset management and procurement.
• Track IT service requests and assist with monthly expense reporting.
• Assist with annual IT audit preparation.

Skills

Office skills

Technical translation

Deadline management

Autonomy

Team player

Communication skills

Bilingual EN/ES

Education

Bachelor’s degree

Tools

MS Office

Windows desktop

Job description

West Side Federation for Senior and Supportive Housing is seeking an IT Support Assistant to aid the IT department with admin and technology tasks across multiple locations. The role focuses on documentation, onboarding, inventory, and user support to keep technology services running smoothly for staff.

The ideal candidate will have a Bachelor’s degree, strong MS Office skills, and the ability to explain technical details to non-technical users.