IT Assistant

Davis Bowen Friedel

Salisbury (MD)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

401(k) plan with company match

Annual paid time off (PTO)

Paid holidays

Flexible summer hours

Education Assistance and professional/

Job summary

Davis Bowen Friedel is seeking an IT Assistant to deliver Tier 1 support across desks, printers, and mobile devices. You will troubleshoot hardware, software, and connectivity, maintain Windows 10/11, and help with onboarding by preparing workstations and user accounts.

You will document issues in the ticketing system, monitor system performance, assist with security patches, and promote cybersecurity best practices.

Qualifications

Associate degree or equivalent with 2+ years IT support experience.
Experience troubleshooting hardware, software, and network issues.
Familiarity with Windows 10/11 and onboarding processes.
Strong written and verbal communication.

Responsibilities

Provide Tier 1 technical support for desktops, laptops, printers, and devices across all departments.
Install, configure, and troubleshoot Windows 10/11 and standard business applications.
Diagnose and resolve hardware, software, and user access issues; document actions and resolutions in the ticketing system.
Assist with onboarding by preparing workstations and setting up user accounts.
Monitor systems for performance and escalate unresolved issues to IT Administrator as needed.
Educate employees on cybersecurity best practices and safe technology usage.

Skills

Troubleshooting

Analytical skills

Communication skills

Organizational & time management

Attention to detail

Customer service orientation

Confidentiality & integrity

Adaptability & team collaboration

Windows proficiency

Education

Associate degree (2-year) in Computer Science, Information Technology, Information Security, or a related field

Job description

OVERVIEW

The IT Assistant provides Tier 1 technical support to ensure the reliable, secure, and efficient operation of company systems, networks, and technology assets. This role supports daily IT operations by troubleshooting hardware, software, and network connectivity issues; maintaining Windows environments; and assisting with user account management and onboarding. The IT Assistant serves as a responsive, service‑oriented resource for employees across all departments, maintaining accurate documentation and collaborating with the IT Administrator to support system updates, performance monitoring, and continuous improvement of technology services.

RESPONSIBILITIES

Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, and related peripherals across all departments.
Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and standard business applications.
Diagnose and resolve hardware, software, and user access issues; document problems, actions taken, and resolutions in the ticketing system.
Respond to IT service requests in a timely, professional manner, prioritizing issues to minimize operational disruption.
Troubleshoot network connectivity issues, including wired and wireless connections, VPN access, and basic firewall or switch‑related concerns.
Assist with new employee onboarding by preparing workstations, installing software, setting up user accounts, and assigning appropriate access permissions.
Monitor systems for performance issues, outages, or potential failures and elevate unresolved or complex issues to the IT Administrator as appropriate.
Support implementation of software updates, security patches, and system rollouts in coordination with IT leadership.
Perform routine maintenance of technology equipment, including hardware cleaning, cable management, and asset organization.
Educate employees on cybersecurity best practices, network safety, and appropriate technology usage.
Maintain accurate documentation of IT assets, configurations, procedures, and status reports to ensure effective tracking and compliance.

EDUCATION & SKILLS

Associate degree (2-year) in Computer Science, Information Technology, Information Security, or a related field preferred. Two (2) plus years of hands‑on IT support or help desk experience preferred. Equivalent combination of education and experience will be considered.

KEY QUALIFICATIONS