Administrative Assistant for IT

Garden City Community College; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Garden City Community College seeks an IT Administrative Services role to provide support across the IT Department and campus. The position collaborates with IT staff, faculty, and staff to meet campus needs and objectives, performing clerical duties and ensuring smooth service delivery.

Responsibilities include answering questions, coordinating IT requests, budgeting updates, procurement, and vendor relations. Two to five years of related experience and a high school diploma or GED are required.

Qualifications

• Two to five years of similar or related experience.
• High school education or GED required.
• Strong organizational and communication skills.
• Familiarity with governance procedures.

Responsibilities

• General reception and clerical duties to assist in the organization of the IT Department.
• Assist in answering frequently asked questions from the college community regarding processes and support.
• Assist with the coordination and managing of all IT requests/helpdesk requests.
• Manages follow up items and report status with escalations regularly to the Executive Information Officer.
• Assists in identifying process gaps and trends with helpdesk requests.
• Assist in answering questions and providing support to all faculty and staff.
• Assist with budget tracking, including the delivery of regular monthly updates.
• Assist with procurement of equipment and supplies, including all required documentation.
• Supports relationships with vendors as appropriate.
• Performs other duties as assigned.

Skills

Interpersonal communication

Governance procedures

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Role:
To provide administrative services to support all aspects of the IT Department. This position collaborates and communicates with all members of the IT Department, as well as faculty and staff across campus, to assist with meeting the needs and objectives of the campus community.

Essential Functions & Responsibilities:

• General reception and clerical duties to assist in the organization of the IT Department.
• Assist in answering frequently asked questions from the college community regarding processes and support.
• Assist with the coordination and managing of all IT requests/ helpdesk requests.
• Manages follow up items and report status with escalations regularly to the Executive Information Officer.
• Assists in identifying process gaps and trends with helpdesk requests.
• Assist in answering questions and providing support to all faculty and staff.
• Assist with budget tracking, including the delivery of regular monthly updates.
• Assist with procurement of equipment and supplies, including all required documentation.
• Supports relationships with vendors as appropriate.
• Performs other duties as assigned.

Performance Measurements:

• To schedule and organize work to meet established deadlines.
• To maintain a friendly, professional work environment and attitude when working with others.
• To function as an integral member of IT Department
• To provide excellent customer service.
• Respond to requests in a timely and professional manner.

Qualifications

Knowledge and Skills:

Experience: Two years to five years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work regularly involves contact with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information regarding various projects within the IT Department which may require some discussion. Outside contacts take the form of service to the public (students, visitors or vendors) requiring ordinary courtesy in providing information and discussion.

Other Skills: Knowledge and experience with governance procedures. Strong organizational skills. Excellent interpersonal, communication and organizational skills. Well versed in the Microsoft Office Suite of products.

Physical Requirements: Ability to stand or sit for extended periods; speak and hear clearly in group settings and at distances of 30 feet; maintain physical mobility, alertness, and composure; utilize appropriate presentation materials and equipment; and transport self and equipment to various campus/community/area sites as needed.

Work Environment: Regular exposure to favorable conditions such as those found in a normal office.