IT Service Desk Support - Remote Friendly Helpdesk

Landis+Gyr AG; Alpharetta (GA); Hybrid; USD 51,000 - 64,000; Full time

Benefits offered by this job

PTO

Paid holidays

Tuition reimbursement

Pet insurance

Supplemental medical

401(k)

Job summary

Landis+Gyr, a global energy technology leader, is hiring an IT Service Desk Support in Alpharetta, GA. You will provide first contact IT support to end users via phone or email and manage tickets through our service desk tool, ensuring timely resolution and compliance.

You will work with hardware, software, networking issues, and contribute to knowledge base articles. Onsite support is primary, with potential remote work, and you will collaborate across time zones to deliver reliable IT services.

Qualifications

• Experience in a formal service desk environment.
• Ability to triage and escalate hardware/software issues.
• Strong customer service, problem solving, and documentation skills.
• English fluency across time zones and cultures.

Responsibilities

• Answer, triage, prioritize and resolve helpdesk tickets.
• Monitor queues and assign tickets to support staff.
• Escalate tickets per SLA requirements.
• Maintain accurate history and documentation.
• Perform Active Directory administrative tasks.
• Coordinate hardware/software issues with vendors.
• Contribute to internal knowledge articles.

Skills

Support desk experience

Customer service

English communication

Microsoft OS & M365

Active Directory

VPN knowledge

Hardware troubleshooting

Time management

Documentation skills

Multi-cultural collaboration

Education

Technical/Trade School

Tools

ServiceNow

Active Directory tools

Microsoft 365 Admin tools

VPN tools

Job description

Landis+Gyr, a global energy technology leader, is hiring an IT Service Desk Support in Alpharetta, GA. You will provide first contact IT support to end users via phone or email and manage tickets through our service desk tool, ensuring timely resolution and compliance.

You will work with hardware, software, networking issues, and contribute to knowledge base articles. Onsite support is primary, with potential remote work, and you will collaborate across time zones to deliver reliable IT services.