Entry-Level IT Help Desk Technician: Grow in IT & Infra

Fulgent Therapeutics LLC; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

CSI Laboratories, a Fulgent Genetics Company, is seeking an Entry IT Help Desk Technician at the Alpharetta CSI Site. You will establish security profiles, install hardware and software, and provide user support across the organization.

Key duties include maintaining network availability, performing software updates, managing user access, and documenting issues and resolutions to support staff and management.

Qualifications

• Associate degree or 2 years of support experience in complex systems software and support.
• Knowledge of programming languages and operating systems.
• Current equipment and technologies in use; system administration, backup and recovery procedures, and system performance monitoring.

Responsibilities

• Establish and maintain security and permission profiles for business needs.
• Install, modify, and repair PC hardware and software; provide user training.
• Maintain network availability and security; improve reliability.

Skills

Help Desk

Education

Associate degree

Tools

DNS Management

DHCP Management

Microsoft Office/365

VPN

Server Management

Active Directory

Windows Server

Google Apps / G Suite

Network Troubleshooting

Job description

CSI Laboratories, a Fulgent Genetics Company, is seeking an Entry IT Help Desk Technician at the Alpharetta CSI Site. You will establish security profiles, install hardware and software, and provide user support across the organization.

Key duties include maintaining network availability, performing software updates, managing user access, and documenting issues and resolutions to support staff and management.