IT Support Specialist I: Build Scalable Tech Solutions

Hunt Companies, Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Hunt Companies, Inc. is seeking an IT Support Specialist I in Alpharetta, GA to deliver and improve technology support across all division locations. You will exercise independent judgment to analyze, resolve, document, and escalate issues, while building expertise and governance within IT Support.

The role focuses on user support, security, and legal processes, working with Technology Administration to develop scalable, repeatable solutions and maintain strong stakeholder communications.

Qualifications

• Bachelor's Degree in Information Technology, Business, or related fields required.
• 1-3 years Experience working in or supporting executive or corporate office environments, including interaction with senior leadership, where professionalism, attention to detail, and discretion, are critical.
• 1-3 years Demonstrated experience identifying technology or operational gaps, proposing solutions, and planning and executing those solutions from concept through implementation and ongoing management.
• 1-3 years Experience managing company-issued technology equipment at an enterprise scale, including inventory, deployment, lifecycle tracking, and support considerations.
• Hands-on experience administering mobile device management (MDM) platforms and enforcing device, security, and access controls across diverse user populations.

Responsibilities

• Monitors and analyzes company division support requests and exercises independent judgment to determine appropriate resolution paths, including troubleshooting and resolving issues directly or coordinating escalation to subject matter experts.
• Analyzes support trends and recurring issues to identify root causes and contributes to the design and improvement of support workflows, routing protocols, and resolution standards to enhance efficiency, consistency, and user experience.
• Develops and maintains technical documentation, knowledge base resources, and training materials for administrators, support staff, and end users, enabling scalable support models and reducing reliance on manual or reactive intervention.
• Ensures company division technology assets are properly documented and tracked for support and lifecycle visibility, and provides recommendations related to storage, replacement, and disposal in accordance with established policies.
• Supports the execution of company technology, security, and legal processes related to employee equipment by following documented procedures, maintaining required records, and escalating exceptions appropriately.
• Uses analysis of support data and operational experience to make recommendations for scalable technology solutions and continuous improvement initiatives.
• Identifies recurring operational patterns and contributes to improvements in company technology policy and procedure.
• Assists with technology projects by completing assigned tasks, coordinating with stakeholders, and contributing documentation and implementation support as needed.
• Communicates effectively with internal stakeholders at all organizational levels regarding support status, issue resolution, and process improvements, ensuring clarity and alignment with established service expectations and departmental procedures.

Skills

Communication skills

Project management

Security awareness

Analytical skills

Confidentiality

Education

Bachelor's Degree in Information Technology, Business, or related fields

Tools

MDM

Job description

Hunt Companies, Inc. is seeking an IT Support Specialist I in Alpharetta, GA to deliver and improve technology support across all division locations. You will exercise independent judgment to analyze, resolve, document, and escalate issues, while building expertise and governance within IT Support.

The role focuses on user support, security, and legal processes, working with Technology Administration to develop scalable, repeatable solutions and maintain strong stakeholder communications.