Client Services Lead: Account Support & Growth

The Cigna Group; Houston (TX); Hybrid; USD 70,000 - 105,000; Full time

Job summary

The Cigna Group is hiring a Sales Client Account Support Senior Analyst in Houston, TX to serve as the principal contact for a designated book of business and to deliver high-quality client and broker service. You will address day-to-day needs, identify issues early, and coordinate with managers to protect client satisfaction and retention.

Responsibilities include attending local client/broker meetings, handling routine tasks with guidance from senior staff, building strong client

Qualifications

• Bachelor/Associate’s degree in a related field preferred or at least 3-5 years of related experience.
• Active Texas Life & Health License or obtain after date of hire.
• Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred.
• Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.
• Strong attention to detail; Ability to quickly understand the Clients’ needs and expectations.
• Proven strong analytical and problem solving skills, strongly preferred.
• Organized and experienced in meeting tight deadlines.
• Strong communication and interpersonal skills (verbal, written).
• Ability to consistently meet tight deadlines and work under pressure.
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required.
• Prior experience working with matrix partners and external customers is preferred.
• Ability to attend client/broker events locally with potential to travel.

Responsibilities

• Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
• Coordinates with manager and/or account manager to meet clients’ needs and ensure potential problems are averted.
• Attends geographically assigned local market client/broker meetings
• Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members.
• Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner.
• Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment.
• Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
• Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases.
• Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations.
• Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.
• Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success.

Skills

Customer service

Sales operations

Communication

Analytical thinking

Time management

Education

Bachelor/Associate’s degree in a related field

Tools

Salesforce

Microsoft Office Suite

Job description

The Cigna Group is hiring a Sales Client Account Support Senior Analyst in Houston, TX to serve as the principal contact for a designated book of business and to deliver high-quality client and broker service. You will address day-to-day needs, identify issues early, and coordinate with managers to protect client satisfaction and retention.

Responsibilities include attending local client/broker meetings, handling routine tasks with guidance from senior staff, building strong client