Hybrid Client Account Support Lead Analyst

Cigna; Tampa (FL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Cigna is seeking a Client Account Support Senior Analyst in Tampa, FL. This hybrid position requires three days per week in the office. The role manages client relationships, providing excellent service and support for a designated book of business.

The ideal candidate will have a strong analytical background, customer-centric skills, and experience in sales support. Proficiency in Microsoft tools and Salesforce is necessary. Join Cigna and contribute to improving client satisfaction and service delivery.

Qualifications

• 3-5 years of related experience preferred.
• Strong attention to detail and ability to meet tight deadlines.
• Proven strong analytical and problem-solving skills.

Responsibilities

• Serve as primary point of contact for a designated book of business.
• Manage day-to-day service needs and address potential problems.
• Provide knowledge to cross-functional teams.

Skills

Customer-centric skills

Analytical skills

Communication skills

Sales support skills

Education

Bachelor/Associate’s degree in a related field

Tools

Microsoft Outlook

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Cigna is seeking a Client Account Support Senior Analyst in Tampa, FL. This hybrid position requires three days per week in the office. The role manages client relationships, providing excellent service and support for a designated book of business.

The ideal candidate will have a strong analytical background, customer-centric skills, and experience in sales support. Proficiency in Microsoft tools and Salesforce is necessary. Join Cigna and contribute to improving client satisfaction and service delivery.