IT Support Lead

Cigna; Seattle (WA); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Cigna in Houston, TX is seeking an IT Support Lead to oversee device management and the lifecycle of IT devices. The role focuses on leading the IT support team, handling escalations, and ensuring excellent service for internal and external customers.

The ideal candidate will have strong communication and leadership skills, a passion for technology, and the ability to drive process improvements within a hands-on, in-person environment.

Qualifications

• College degree preferred but not required; Business Administration or Technology Related fields preferred.
• Interest and desire to learn audiovisual field and technology is encouraged
• Excellent communication, presentation, and interpersonal skills
• Energy, enthusiasm, tenacity and the ability to drive activity
• Goal oriented, competitive, ambitious, and persuasive
• Excellent organizational and follow-through skills

Responsibilities

• Oversee the day-to-day operations of the IT support team
• Be the point of contact for technical escalations
• Provide support for internal and external customers
• Onboard all new technical support team members
• Ensure all customer inquiries and issues are solved correctly and promptly
• Review all technical support related processes and documentation for continuous improvement

Skills

Communication

Interpersonal skills

Enthusiasm for technology

Leadership

Education

College degree preferred or tech courses

Job description

Job Summary

Join our team located in Houston, TX! We are looking for an IT Support Lead to assist with device management and throughout the device life cycles.

Responsibilities

• Oversee the day-to-day operations of the IT support team
• Be the point of contact for technical escalations
• Provide support where needed for both internal and external customers
• Onboard all new technical support team members
• Ensure all customer inquiries and issues are solved correctly and promptly
• Review all technical support related processes and documentation for continuous improvement

Qualifications

• College Degree preferred but not required; Business Administration or Technology Related fields preferred (completed college or technical trade courses beneficial)
• Interest and desire to learn audiovisual field and technology is highly encouraged
• Passionate about technology
• Excellent communication, presentation, and interpersonal skills
• Energy, enthusiasm, tenacity and the ability to drive activity
• Goal oriented, competitive, ambitious, and persuasive
• Excellent organizational and follow-through skills

Compensation & Benefits

Job Type: Full‑time

Pay: $24.00 - $34.00 per hour

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule & Location

Shift: 8 hour shift

Days: Monday to Friday

Location: In person