On-Site IT Helpdesk & Workstation Support

Nebraska; Kearney (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

University of Nebraska System (UNOP) seeks an IT Helpdesk Specialist to assist the university community with desktop and device support, training, and deployment of standard tools. You will collaborate with ITS teams to ensure best practices and timely service.

The role emphasizes customer-facing support, cross-functional coordination, and a commitment to high ethical standards in a major public research university. On-site in Kearney, NE with extensive benefits and tuition options.

Qualifications

• Two years post-secondary coursework.
• 2 years experience with desktop and/or IT helpdesk/service desk.
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
• Experience with direct customer support.
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware.
• Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Skills

Customer service

Desktop support

Troubleshooting

Windows/macOS

Education

Two years post-secondary coursework

Tools

Windows

macOS

Printers

Mobile devices

AV equipment

Job description

University of Nebraska System (UNOP) seeks an IT Helpdesk Specialist to assist the university community with desktop and device support, training, and deployment of standard tools. You will collaborate with ITS teams to ensure best practices and timely service.

The role emphasizes customer-facing support, cross-functional coordination, and a commitment to high ethical standards in a major public research university. On-site in Kearney, NE with extensive benefits and tuition options.