IT Support Intern - Hands-On Help Desk & Hardware

Spot Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Spot Inc. in Indianapolis is seeking an IT Support intern to work alongside our IT team providing front-line help desk support to staff, both in person and remotely.

You will gain exposure to ticketing, documentation, hardware setup, and user training in a fast-paced logistics environment. The role emphasizes problem solving, teamwork, and clear communication as you handle Windows and Mac devices, assist with accounts, and contribute to knowledge base articles.

Qualifications

• Pursuing an associate or bachelor's degree.
• Information Technology or related majors preferred.

Responsibilities

• Act as help desk representative providing first level of response to incoming support requests from Spot employees
• Respond to support requests via email, phone, and in-person interaction.
• Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
• Create/update knowledgebase documentation for IT Support department
• Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
• Creation, maintenance, and decommissioning of user accounts following department SOPs
• Assisting in installation of network, infrastructure, and other hardware as needed
• Participate in project-based work and other duties as assigned

Skills

Windows Mac OS

Hardware Software Peripherals

Problem Solving

Technical Documentation

Teamwork & Communication

Customer Service

Education

Associate or Bachelor's degree in progress

Job description

Spot Inc. in Indianapolis is seeking an IT Support intern to work alongside our IT team providing front-line help desk support to staff, both in person and remotely.

You will gain exposure to ticketing, documentation, hardware setup, and user training in a fast-paced logistics environment. The role emphasizes problem solving, teamwork, and clear communication as you handle Windows and Mac devices, assist with accounts, and contribute to knowledge base articles.