IT Support Internship

Spot Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Spot Inc. in Indianapolis is seeking an IT Support intern to work alongside our IT team providing front-line help desk support to staff, both in person and remotely.

You will gain exposure to ticketing, documentation, hardware setup, and user training in a fast-paced logistics environment. The role emphasizes problem solving, teamwork, and clear communication as you handle Windows and Mac devices, assist with accounts, and contribute to knowledge base articles.

Qualifications

• Pursuing an associate or bachelor's degree.
• Information Technology or related majors preferred.

Responsibilities

• Act as help desk representative providing first level of response to incoming support requests from Spot employees
• Respond to support requests via email, phone, and in-person interaction.
• Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
• Create/update knowledgebase documentation for IT Support department
• Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
• Creation, maintenance, and decommissioning of user accounts following department SOPs
• Assisting in installation of network, infrastructure, and other hardware as needed
• Participate in project-based work and other duties as assigned

Skills

Windows Mac OS

Hardware Software Peripherals

Problem Solving

Technical Documentation

Teamwork & Communication

Customer Service

Education

Associate or Bachelor's degree in progress

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely. Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following/creating documentation, troubleshooting, hardware setup, and more. Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members.

Responsibilities:

• Act as help desk representative providing first level of response to incoming support requests from Spot employees
• Respond to support requests via email, phone, and in-person interaction.
• Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
• Create/update knowledgebase documentation for IT Support department
• Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
• Creation, maintenance, and decommissioning of user accounts following department SOPs
• Assisting in installation of network, infrastructure, and other hardware as needed
• Participate in project-based work and other duties as assigned

Qualifications:

• Currently in pursuit of associate or bachelor’s degree
• Information Technology, Cybersecurity, or other IT-related majors preferred

Skills:

• Previous knowledge of Windows/Mac operating systems
• Familiarity with computer hardware, software, and peripherals
• Excellent problem-solving skills
• Comprehension of technical documentation
• Ability to work independently and as part of a team
• Professional communication and customer service skills

Work Environment:

• This role is in-person working between both of Spot’s downtown Indianapolis locations
• Professional office environment
• May be expected to lift equipment up to 40 pounds
• Mix of fast-paced days on foot along with days spent working at a desk

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.