IT Support Intern: Helpdesk & Tech Operations

Intermountain Healthcare Inc.; United States; On-site; USD 55,273,000 - 70,919,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health is seeking an IT Intern to assist with desktop and systems support. The role involves learning to deploy, support, maintain, and troubleshoot hardware and devices under guidance, with in-person duties at a hospital facility.

The intern will document resolutions in the ITIL system, stay updated on project and incident status, and gain exposure to security policies and enterprise workflows while supporting a team of IT professionals.

Qualifications

• High School Diploma or equivalent required.
• Research, organizational and analytical skills required.
• Ability to teach users and solve problems patiently.
• Effective verbal, written and interpersonal communication skills demanded.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Update staff on status of projects and incidents regularly.
• Support new and existing systems while staying current with tech changes.

Skills

Basic computer hardware

Written and verbal communication

Self-motivated and prioritized

Customer service orientation

Education

High School Diploma or equivalent

Information Systems student or related field

Tools

Word processing

Spreadsheet

Database

Email & scheduling apps

Job description

Intermountain Health is seeking an IT Intern to assist with desktop and systems support. The role involves learning to deploy, support, maintain, and troubleshoot hardware and devices under guidance, with in-person duties at a hospital facility.

The intern will document resolutions in the ITIL system, stay updated on project and incident status, and gain exposure to security policies and enterprise workflows while supporting a team of IT professionals.