IT Help Desk Pro — Growth-Minded Tech Support

Courser; Greenville (SC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Unlimited vacation

Job summary

Courser is seeking an IT Support Services professional to join our I-Help Desk and deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and networks while maintaining excellent customer service.

Responsibilities include account management, VPN/Wi‑Fi troubleshooting, and documenting solutions for the knowledge base. Join a fast-paced IT environment with growth opportunities.

Qualifications

• 2+ years in MS networks, firewall, network config, AD, GPO, PS.
• Experience with endpoint security, TCP/IP, and cloud tech.
• Strong communication and customer service skills.

Responsibilities

• Provide frontline IT support via phone, email, and tickets per SLAs.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update OS, software, and hardware.
• Manage client user accounts including resets and permissions.
• Troubleshoot VPN, Wi-Fi, and network printers.
• Document solutions and update knowledge base.
• Monitor IT systems to prevent disruptions.
• Collaborate with IT team and escalate to senior engineers.
• Support system upgrades and deployments.
• Ensure data security and policy compliance.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Active Directory

Group Policy

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Job description

Courser is seeking an IT Support Services professional to join our I-Help Desk and deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and networks while maintaining excellent customer service.

Responsibilities include account management, VPN/Wi‑Fi troubleshooting, and documenting solutions for the knowledge base. Join a fast-paced IT environment with growth opportunities.