IT Support Engineer I

The Solutions Team, Inc.; Flowood (MS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health insurance options

Employee recognition program

$50 monthly cell phone stipend

Company-provided equipment

Ongoing training opportunities

Job summary

The Solutions Team, Inc. is seeking an IT Support Engineer I in Flowood, Mississippi. This entry-level role focuses on providing first-point contact for client end users, handling ticket triage and Level 1 troubleshooting for various platforms including Windows and macOS. Candidates should have 1–3 years of relevant experience, strong communication skills, and foundational networking knowledge. The position offers benefits including paid time off, health insurance options, and ongoing training opportunities.

Qualifications

• 1–3 years of help desk or desktop support experience, preferably in an MSP setting.
• Strong working knowledge of Windows and Microsoft 365 is essential.
• Foundational networking knowledge is required.

Responsibilities

• Monitor and respond to incoming service tickets within SLA guidelines.
• Provide remote support via phone, email, and remote access tools.
• Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365.
• Manage user accounts and basic Active Directory tasks.
• Document all work clearly and professionally.
• Assist with onboarding and offboarding tasks.

Skills

Help desk or desktop support experience

Knowledge of Windows

Knowledge of Microsoft 365

Networking knowledge

Communication skills

Customer service skills

Tools

ConnectWise

N-able

BeyondTrust

Huntress

PowerShell

Job description

Position Overview

The IT Support Engineer I is an entry‑level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.

Key Responsibilities & Daily Tasks

• Monitor and respond to incoming service tickets within SLA guidelines
• Provide remote support via phone, email, and remote access tools
• Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
• Manage user accounts and basic Active Directory tasks
• Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi‑Fi)
• Document all work clearly and professionally
• Escalate issues to Level II Engineers when appropriate
• Assist with onboarding and offboarding tasks
• Participate in on‑call rotation as assigned

Requirements

Required Skills & Qualifications

• 1–3 years of help desk or desktop support experience (MSP preferred)
• Strong working knowledge of Windows and Microsoft 365
• Foundational networking knowledge
• Strong communication and customer service skills

Preferred Qualifications

• CompTIA or Microsoft certifications
• Experience with ConnectWise, N‑able, BeyondTrust, Huntress
• Basic PowerShell knowledge
• macOS/iOS support experience

Benefits & Perks

• Paid Time Off (PTO) and company‑observed paid holidays
• Health insurance options for eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company‑provided equipment and tools
• Ongoing training and professional development opportunities