IT Support / Helpdesk

Remotely; United States; Remote; USD 11,000 - 13,000; Full time

Job summary

Remotely is seeking an IT Support / Helpdesk professional to assist users with technical issues, troubleshoot systems, and deliver reliable support across hardware, software, and networks. This remote role requires a customer-first mindset and strong problem-solving skills to resolve issues quickly for internal teams and end users.

You will work full-time in a remote setup with international clients, maintaining ticket documentation and adhering to security protocols while providing timely

Qualifications

• 2–5+ years in IT support or helpdesk roles.
• Strong knowledge of computer systems and networks.
• Experience with ticketing systems and remote support tools.
• Excellent communication and customer service orientation.
• Attention to detail and process adherence.

Responsibilities

• Respond to support requests via email, chat, or phone.
• Troubleshoot hardware, software, networks, and systems.
• Install, configure, and maintain applications as needed.
• Document issues and solutions in the helpdesk system.
• Escalate complex issues to senior IT staff as required.
• Monitor system performance and identify recurring problems.
• Onboard users by setting up accounts and devices.
• Maintain IT asset inventory.
• Support updates, patches, and security maintenance.

Skills

IT support

Helpdesk

Ticketing systems

Remote support

System troubleshooting

Customer service

Cybersecurity basics

Tools

Remote desktop

IT documentation tools

Job description

Job Title: IT Support / Helpdesk
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years

Who We Are

At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.

Role Overview

The IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.

Key Responsibilities

• Respond to technical support requests through email, chat, or phone
• Troubleshoot and resolve issues related to hardware, software, networks, and systems
• Install, configure, and maintain applications or tools as required
• Document issues, solutions, and troubleshooting steps in helpdesk systems
• Escalate complex issues to senior IT staff when needed
• Monitor system performance and identify recurring problems
• Assist in onboarding users by setting up accounts, access, and devices
• Maintain inventory of equipment and track IT related assets
• Support updates, patches, and security maintenance activities

Qualifications & Skills

• 2 to 5+ years of experience in IT support, helpdesk, or technical support roles
• Strong understanding of computer systems, operating systems, and network fundamentals
• Experience with ticketing systems, remote support tools, and IT documentation
• Ability to diagnose technical issues and provide step by step solutions
• Strong communication skills and a customer first attitude
• High attention to detail and ability to follow processes accurately
• Knowledge of cybersecurity basics and safe IT practices is an advantageAbility to multitask and prioritize technical requests efficiently

Work Arrangement & Expectations:

• Remote role requiring a stable and reliable internet connection
• Full-time schedule aligned with the client’s preferred time zone
• Timely updates on support tickets, issue resolutions, and ongoing concerns
• Professional communication with users and stakeholders
• Adherence to IT security protocols, confidentiality, and best practices
• Commitment to providing accurate, high quality technical support