Remote Helpdesk Analyst

Placements24; Redmond (WA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Professional growth

Cutting-edge tools

Work-life balance

Job summary

Placements24 is seeking a skilled Remote Helpdesk Analyst to support a distributed workforce. You will provide remote assistance for hardware, software, and network issues, ensuring smooth IT operations for employees working from various locations.

The role emphasizes problem-solving and clear communication in a flexible, work-from-home setting, with opportunities for professional growth and access to modern collaboration tools.

Qualifications

• 3+ years in IT helpdesk or technical support.
• Strong knowledge of Windows and macOS, Office Suite, and business apps.
• Familiarity with TCP/IP, DNS, DHCP and network troubleshooting; remote support tools and ticketing systems.

Responsibilities

• Provide remote technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
• Diagnose and resolve technical problems; escalate complex issues to senior IT staff when needed.
• Install, configure, and maintain user workstations and peripherals.
• Manage user accounts, permissions, and access to company systems.
• Maintain documentation of IT assets, incidents, and resolutions.
• Assist in developing and implementing IT support policies and procedures.

Skills

Problem-solving

Communication

Remote work

Analytical thinking

Tools

Remote desktop tools

IT ticketing systems

Windows

macOS

Job description

About the Role

Our client is seeking a skilled Remote Helpdesk Analyst to provide essential technical support to their distributed workforce. This position is critical for ensuring the smooth operation of IT systems and services for employees working from various locations. You will be joining a progressive organization that embraces remote collaboration and offers a supportive virtual work environment. This role is perfect for a technically adept individual who excels at problem-solving and communication, and who thrives in a flexible, work-from-home setting, contributing to a seamless digital experience for all users.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
• Diagnose and resolve technical problems efficiently, escalating complex issues to senior IT staff when necessary.
• Install, configure, and maintain user workstations and associated peripherals.
• Manage user accounts, permissions, and access to company systems.
• Maintain accurate documentation of IT assets, support incidents, and resolutions.
• Assist in the development and implementation of IT support policies and procedures.

Requirements

• Minimum of 3 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting techniques.
• Experience with remote support tools and IT ticketing systems.
• Excellent problem-solving, analytical, and communication skills suitable for a remote environment.
• Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified) are highly desirable.

Benefits

• Competitive salary and benefits package.
• A fully remote position , offering maximum flexibility and work-life balance.
• Opportunities for professional growth and skill development in advanced IT areas.
• Access to cutting-edge technology and collaborative online tools.
• Supportive team culture focused on continuous learning and remote team building.