IT User Support Specialist (Remote)

Axiom Recruit; Oregon (WI); Hybrid; USD 39,634 - 46,840; Full time

Job summary

A technology company is seeking an IT User Support Specialist to provide remote assistance regarding systems, software, and hardware. The ideal candidate should have over 2 years of experience in IT support, advanced troubleshooting skills, and knowledge of both Windows and Mac platforms. The position offers a competitive salary range of CAD55,000 to CAD65,000 along with additional benefits. Interested candidates should send their resumes to the Operations & Talent Manager, Dave Beckett.

Qualifications

• 2+ years experience in IT user support.
• Strong knowledge of setting up, configuring, and using both Windows and Mac platforms.
• Good knowledge of office applications including antivirus products.

Responsibilities

• Provide technical assistance and support related to systems, software, and hardware.
• Respond to queries via email, phone calls, and text messages.
• Install and modify computer hardware and software.

Skills

Advanced troubleshooting and multi-tasking skills

Client-facing communication skills

Knowledge of help desk software

Strong knowledge of API

Tools

Jira

Windows

Mac

MS Office

Adobe products

Job description

About the job IT User Support Specialist (Remote)

IT User Support Specialist for systems, software and hardware – Canada (remote)

THE COMPANY

Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors.

As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect.

KEY RESPONSIBILITES

• To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help
• Install, modify, diagnose and repair (where possible) computer hardware and software.
• Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources
• Escalating unresolved queries to the next level of support

JOB DUTIES

• 2 years and above experience in IT user support
• Advanced troubleshooting and multi-tasking skills
• Knowledge of help desk software, ticketing and issue tracking systems and remote-control software
• Good knowledge of setting up, configuring and using both Windows and Mac platforms
• Strong knowledge of API
• Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc.
• Strong client-facing and communication skills with strong customer service focus

REMUNERATION

CAD55, 000 to CAD65, 000 plus a whole host of benefits

NEXT STEP

Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; [e-mail]