IT Support Technician – Overnight/Early Hours shift - Remote USA

Supportwave; Northern (KY); Hybrid; USD 50,000 - 68,000; Full time

Job summary

Supportwave is hiring an IT Support Technician for an overnight/early hours shift, fully remote in the United States. You will deliver end-user support, troubleshoot issues remotely, and uphold service levels in a help desk setting.

Strong English communication is required, with focus on Windows/end-user support, ticketing and SLA management. Apple macOS and CompTIA A+ are desirable but not mandatory.

Qualifications

• Experience providing tier 2 IT/technical support to end users.
• Experience in Help Desk/Service Desk environments.
• Experience with remote troubleshooting.
• Experience with Windows end-user support.
• Experience with ticketing systems and SLA management.

Responsibilities

• Provide tier 2 technical support and troubleshoot issues for end users via remote tools.
• Manage incoming tickets on the service desk, ensuring timely resolution and SLA compliance.
• Deliver Windows and end-user support, including software, hardware, and connectivity problems.
• Handle remote troubleshooting for a variety of IT incidents and elevate as needed.
• Document resolutions and maintain accurate records in the ticketing system.

Skills

Tier 2 IT Support

Help Desk Support

Remote Troubleshooting

Windows End-User Support

Ticketing SLA Management

Apple macOS

CompTIA A+

Job description

IT Support Technician – Overnight/Early Hours shift - Remote USA Global Full Time 01 Oct 2026 Start Date 01 Nov 2026 End Date $5,309 Monthly

About This Job

This is a full-time remote position based in the USA for an IT Support Technician on an overnight/early hours shift. The role focuses on delivering technical support to end users, resolving issues remotely, and maintaining service levels in a help desk environment. Strong English communication skills are required.

Key Responsibilities

• Provide tier 2 technical support and troubleshoot issues for end users via remote tools
• Manage incoming tickets on the service desk, ensuring timely resolution and SLA compliance
• Deliver Windows and end-user support, including software, hardware, and connectivity problems
• Handle remote troubleshooting for a variety of IT incidents and elevate as needed
• Document resolutions and maintain accurate records in the ticketing system

Must Have Experience

• Tier 2 IT Support / Technical Support
• Help Desk / Service Desk Support
• Remote Troubleshooting
• Windows / End-User Support
• Ticketing / SLA Management

Nice to Have Skills

• Apple macOS
• CompTIA A+

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Shift is from 03:00 to 10:00 America/New_Yorktime.

Skills

Tier 2 IT Support / Technical Support Required Help Desk / Service Desk Support Required Remote Troubleshooting Required Windows / End-User Support Required Ticketing / SLA Management Required Apple macOS Optional CompTIA A+ Optional

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