IT Support Technician L1

Tech Solutions LA Inc.; Lakewood (CA); On-site; USD 25,000 - 41,000; Part time

Job summary

Tech Solutions LA Inc. is seeking a dependable IT Support Technician for a part-time, mostly remote role with occasional onsite client visits within a 50-mile radius of Long Beach, CA.

You will provide remote desktop support, troubleshoot Microsoft 365, user accounts, and basic network issues, and perform occasional on-site installations. The position requires independent work, strong communication, and a valid driver's license.

Qualifications

• Proven experience in IT support within a helpdesk or MSP environment.
• Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting.
• Basic experience with Active Directory and server environments.
• Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls)
• Ability to work independently without constant supervision
• Reliable transportation and valid driver's license
• Must reside within a reasonable commuting distance of Long Beach, CA
• Ability to lift up to 25 lbs
• Strong communication and problem-solving skills

Responsibilities

• Provide remote support for desktops, laptops, printers, and network-related issues
• Troubleshoot Microsoft 365, user accounts, and access-related issues
• Perform onsite support and installations at client locations (typically 1–2 times per week as needed)
• Install and configure workstations, printers, and network-connected devices
• Assist with basic server-related tasks (Active Directory, user management, permissions, shared resources)
• Troubleshoot basic networking issues (connectivity, DHCP, DNS, firewall awareness)
• Maintain accurate and detailed documentation in the ticketing system
• Communicate clearly and professionally with clients
• Take ownership of issues from start to resolution, escalating only when necessary

Skills

Windows OS

Microsoft 365

User troubleshooting

Active Directory (basic)

Networking basics

Communication skills

Problem solving

Driver's license

Job description

Overview

Tech Solutions is seeking a dependable and self-sufficient IT Support Technician to join our team. This is a part-time, primarily remote position with occasional onsite field work at client locations within a 50-mile radius of Long Beach, CA.

Key Responsibilities

• Provide remote support for desktops, laptops, printers, and network-related issues
• Troubleshoot Microsoft 365, user accounts, and access-related issues
• Perform onsite support and installations at client locations (typically 1–2 times per week as needed)
• Install and configure workstations, printers, and network-connected devices
• Assist with basic server-related tasks (Active Directory, user management, permissions, shared resources)
• Troubleshoot basic networking issues (connectivity, DHCP, DNS, firewall awareness)
• Maintain accurate and detailed documentation in the ticketing system
• Communicate clearly and professionally with clients
• Take ownership of issues from start to resolution, escalating only when necessary

Requirements

• Proven experience in IT support within a helpdesk or MSP environment
• Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting
• Basic experience with Active Directory and server environments
• Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls)
• Ability to work independently without constant supervision
• Reliable transportation and valid driver's license
• Must reside within a reasonable commuting distance of Long Beach, CA
• Ability to lift up to 25 lbs
• Strong communication and problem-solving skills

Preferred

• Experience working in an MSP environment
• Exposure to low voltage systems (structured cabling, device installations, patch panels)
• Experience supporting regulated environments (healthcare, legal, accounting)

Schedule

• Part-time: 16 to 30 hours per week, depending on business needs

Work Location

• Remote (work from home) with onsite client visits as required

Growth Opportunity

• Opportunity to take on more advanced responsibilities in networking, server management, and client infrastructure projects as the role expands