IT Support Explorer: Curious Problem Solver

UnleashU; Kansas City (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

UnleashU in the Kansas City area is seeking a curious IT Support professional to manage service desk tickets, troubleshoot end-user issues, and document interactions in our ITSM system. You’ll embody our values of transparency, knowledge sharing, and ownership as you help clients through technical challenges.

You’ll thrive by staying curious, communicating clearly, and escalating when needed. This role offers hands-on experience across servers, networks, and end-user devices, with growth

Qualifications

• Natural curiosity about technology and how it works.
• Clear communication to share discoveries.
• Basic troubleshooting instincts with willingness to learn.

Responsibilities

• Manage Service Desk tickets in a timely manner.
• Respond to customer issues via phone/ITSM platform.
• Document customer interactions in our ITSM platform.
• Troubleshoot end-user system requests to resolve issues.
• Escalate issues to next level support agents.
• Follow-up with customers to ensure requests are resolved.
• Document reusable processes and solutions from support interactions.

Skills

Curiosity

Clear communication

Troubleshooting

Proactive

Ticketing experience

Tools

ITSM platform

Job description

UnleashU in the Kansas City area is seeking a curious IT Support professional to manage service desk tickets, troubleshoot end-user issues, and document interactions in our ITSM system. You’ll embody our values of transparency, knowledge sharing, and ownership as you help clients through technical challenges.

You’ll thrive by staying curious, communicating clearly, and escalating when needed. This role offers hands-on experience across servers, networks, and end-user devices, with growth