IT Service Desk Analyst - Windows & macOS Support Pro

Optiv; Overland Park (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work/life balance

Professional training resources

Volunteer opportunities

Job summary

Optiv is hiring an IT Service Desk Analyst to provide entry-to-mid-level technical support in the Kansas City metro. You will handle helpdesk tickets, troubleshoot Windows and macOS devices, and assist with account provisioning, device imaging, and software deployments across the organization.

The role includes after-hours support, basic network issues, and documentation of steps and resolutions. Certification in Microsoft, Apple, or CompTIA is a plus, with opportunities for growth.

Qualifications

• Experience supporting Windows and macOS desktop OS.
• Experience with Microsoft 365 apps across Windows/macOS.
• Willingness to work after hours and weekends.

Responsibilities

• Accept support calls and emails to the IT Department and track issues.
• Troubleshoot end-user hardware, OS, and software problems.
• Resolve basic network and server access issues for end users.
• Support VoIP and voicemail systems.
• Install and configure Windows/macOS devices and peripherals.
• Create user accounts and provision devices; imaging and deployment.

Skills

Windows OS

macOS

Microsoft 365

Communication skills

Customer service

Education

High school diploma

Tools

Microsoft Intune

Jamf

ServiceNow

Active Directory

OS image deployment

Job description

Optiv is hiring an IT Service Desk Analyst to provide entry-to-mid-level technical support in the Kansas City metro. You will handle helpdesk tickets, troubleshoot Windows and macOS devices, and assist with account provisioning, device imaging, and software deployments across the organization.

The role includes after-hours support, basic network issues, and documentation of steps and resolutions. Certification in Microsoft, Apple, or CompTIA is a plus, with opportunities for growth.