IT Support Engineer (MSP Level III)

gobravvo; Rockwall (TX); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Job summary

Gobravvo is an IT managed services provider seeking an IT Support Engineer (MSP Level III) in Rockwall, TX. This full-time role requires advanced networking, server administration, and strong client relations within an MSP environment.

You will deploy and manage Windows Servers, AD, VOIP, and cloud resources, collaborate with sales and technical teams, and provide pre- and post-sales support while ensuring high availability for multiple clients.

Qualifications

• Minimum four years in MSP environments with hands-on networking and Windows Server.
• Experience managing Active Directory, Exchange Server, and VOIP systems.
• Strong client-facing communication and problem-solving skills.

Responsibilities

• Provide pre- and post-sales technical support with sales teams.
• Conduct assessments, site visits, and technical presentations.
• Design, deploy, and manage Windows Server, AD, and networks.
• Implement secure LANs and cloud computing solutions.
• Monitor systems, respond to alerts, and perform escalations.
• Onboard new users and manage Exchange environments.

Skills

MSP experience

Networking

Windows Server

Active Directory

Exchange Server

VOIP systems

Cloud computing

Customer-facing

Tools

RMM tools

Exchange Server

Hyper-V/VMware

Job description

IT Support Engineer (MSP Level III)

The IT Support Engineer (MSP Level III) plays a critical role within a dynamic managed services provider, contributing advanced technical expertise to support clients’ business technology needs. This full-time opportunity is based in Rockwall, TX, and is ideal for professionals with significant experience in a managed services provider (MSP) environment, particularly those who excel in networking, server administration, and customer relations. The IT Support Engineer (MSP Level III) is responsible for delivering comprehensive IT solutions, optimizing network performance, and ensuring seamless integration and ongoing support for a diverse client base.

As an IT Support Engineer (MSP Level III), you will collaborate closely with sales and technical teams to deliver pre- and post-sales support, including technical assessments, solution design, and ongoing account management. Your responsibilities will span from deploying and managing Windows Servers and Active Directory to designing secure local area networks, implementing VOIP solutions, and managing cloud computing resources. The position requires a deep understanding of both hardware and software, as well as the ability to troubleshoot complex infrastructure issues and respond effectively to escalated service requests.

Rockwall, TX, offers an excellent environment for IT professionals, providing opportunities to work with leading-edge technology in a supportive and collaborative setting. The company values ongoing professional development, offering regular training and growth opportunities to advance your career in IT managed services.

IT Support Engineer (MSP Level III) - Summary

• Full-time position focused on advanced IT support and network management for MSP clients.
• Work in a collaborative, professional environment with ongoing training and career development.
• Opportunity to solve complex technical challenges and contribute to client success.

Duties & Responsibilities

• Collaborate with sales teams to provide comprehensive pre- and post-sales technical support.
• Conduct discovery meetings, site assessments, and technical presentations to prospective and existing clients.
• Design, deploy, and manage Windows Servers, Active Directory, and network environments.
• Architect and implement secure local area networks (LANs) tailored to client needs.
• Develop and manage network security protocols and solutions.
• Optimize network software and hardware for peak performance and reliability.
• Build and deploy file servers along with scalable cloud computing solutions.
• Configure, deploy, and troubleshoot VOIP systems and telephone solutions.
• Monitor and respond to system alerts, utilizing logs and event messages for proactive maintenance and repairs.
• Perform advanced troubleshooting for network infrastructure issues and serve as escalation point for technical support requests.
• Manage Microsoft Exchange Server environments and oversee new user onboarding processes.

Salary & Benefits

• Competitive compensation package commensurate with experience and industry standards.
• Comprehensive benefits, including health insurance, paid time off, and professional development opportunities.
• Supportive work environment with access to ongoing training and career advancement.
• Challenging projects and exposure to the latest IT technologies and best practices.

Qualifications & Requirements

• Proven experience working in a managed services provider (MSP) environment is required.
• Minimum four years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
• At least three years in a client-facing role, such as sales engineering or technical consulting.
• Excellent verbal and written communication skills, with the ability to engage with clients at a business and technical level.
• Strong organizational, time-management, and multi-tasking abilities.
• Demonstrated experience writing technical proposals and implementing solutions aligned with business objectives.
• Results-driven, self-motivated, and able to function both independently and as part of a team.
• Robust understanding of business productivity systems and remote monitoring and management (RMM) tools.
• Exceptional problem-solving skills and a commitment to delivering outstanding customer service.
• Sales training experience is a plus.

Ideal Candidate Snapshot

• Holds or is pursuing relevant certifications such as CompTIA Network+ (Net+), CompTIA Security+, MCSA, MCSE, MCITP, or Cisco certifications (CCNA, CCIE).
• Experienced in managing complex IT infrastructure for multiple clients in an MSP context.
• Comfortable with rapid troubleshooting, system upgrades, and change management.
• Proactive, adaptable, and eager to stay current with new technologies and industry trends.
• Possesses a customer-first mindset with a passion for building lasting client relationships.

Other Relevant Information

Work is performed in a professional office setting with occasional site visits to client locations as required.

Company culture emphasizes teamwork, integrity, ongoing learning, and client satisfaction.

Diversity and inclusion are core values, and all qualified applicants are encouraged to apply.

Opportunities for career growth in technical, leadership, and client management roles.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.