IT Support Specialist (MSP)

gobravvo; Richardson (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Training and certification support

Team-oriented work environment

Career advancement opportunities

Job summary

gobravvo is seeking an IT Support Specialist (MSP) in Richardson, TX to serve as a technical resource and escalation point for client projects and managed service delivery. You will interact with clients to understand business requirements and help leverage technology for operational excellence, contributing to pre- and post-sales activities and solution design.

The role covers technical documentation, implementation, and ongoing support across diverse environments, offering exposure to multiple

Qualifications

• 3+ years configuring, troubleshooting networking equipment, Windows servers, AD, and Exchange.
• 3+ years in a client-facing role such as sales engineering or technical consulting.
• Proven ability to write technical proposals and implement IT solutions aligned with business objectives.
• Excellent verbal and written communication skills for business-level clients.
• Strong organizational and multitasking skills to manage multiple projects and requests.
• Experience with remote monitoring and management (RMM) tools and PSA ticketing systems is desirable.

Responsibilities

• Collaborate with sales teams to deliver pre-sales and post-sales technical support, including discovery meetings, site visits, technical proposals, and solution presentations.
• Oversee end-to-end management of IT projects to ensure timely delivery and client satisfaction.
• Deploy, configure, and manage Windows Servers and Active Directory environments.
• Design, implement, and maintain LANs with secure and efficient connectivity.
• Implement and monitor network security measures to safeguard client infrastructure.
• Optimize and maintain network hardware and software and troubleshoot complex network issues.
• Build, deploy, and manage file servers and cloud-based computing solutions.
• Configure and deploy VOIP and telephone solutions for seamless communication.
• Perform network infrastructure troubleshooting and manage escalated service requests.
• Install, configure, and manage Microsoft Exchange Server and related messaging platforms.
• Monitor alert systems and take corrective actions per guidelines.
• Support new user onboarding processes, ensuring smooth and secure integration.

Skills

Networking equipment

Windows servers

Active Directory

Exchange server

Client-facing

Communication skills

RMM tools

PSA ticketing systems

IT project experience

Education

CompTIA Network+ / Security+

Microsoft MCSA/MCSE/MCITP

Cisco CCNA/CCIE

Tools

RMM tools

PSA ticketing systems

Job description

IT Support Specialist (MSP) positions are a key part of delivering high-quality technical solutions and client support in the fast-paced technology services industry. This role is crucial for organizations, especially managed service providers (MSPs), as it bridges the gap between technology and business needs by ensuring effective implementation, troubleshooting, and ongoing technical support for clients. As an IT Support Specialist (MSP) in Richardson, TX, you will be immersed in a collaborative environment where your expertise in server management, networking, and client engagement will be highly valued. Full-time employment in this position offers a dynamic career path, ongoing learning opportunities, and the chance to make a substantial impact on client success and satisfaction.

IT Support Specialist (MSP) - Summary

As an IT Support Specialist (MSP), you will serve as a technical resource and point of escalation for client projects, technical assessments, and ongoing managed service delivery. This position requires a blend of advanced technical knowledge and outstanding communication skills, as you will interact directly with clients to understand their business requirements and help them leverage technology for operational excellence. The role encompasses both pre-sales and post-sales activities, including solution design, technical documentation, and implementation, making it ideal for professionals who thrive in a client-facing, solution-driven setting. Working in Richardson, TX, you will gain exposure to a wide range of industries and technical environments, providing a rich, varied experience and opportunities for professional growth.

Duties & Responsibilities

• Collaborate with sales teams to deliver pre-sales and post-sales technical support, including participation in discovery meetings, site visits, technical proposals, and solution presentations.
• Oversee the end-to-end management of IT projects, ensuring timely delivery and client satisfaction.
• Deploy, configure, and manage Windows Servers and Active Directory environments.
• Design, implement, and maintain Local Area Networks (LANs), ensuring secure and efficient connectivity.
• Implement and monitor network security measures to safeguard client infrastructure.
• Optimize and maintain network hardware and software, including troubleshooting complex network issues.
• Build, deploy, and manage file servers and cloud-based computing solutions to enhance client productivity.
• Configure and deploy Voice over IP (VOIP) and telephone solutions for seamless communication.
• Perform network infrastructure troubleshooting and manage escalated service requests that require advanced expertise.
• Install, configure, and manage Microsoft Exchange Server and related messaging platforms.
• Monitor alert systems, respond to events as per established guidelines, and undertake appropriate corrective actions.
• Utilize event logs and diagnostic messages to identify and resolve technical issues efficiently.
• Support new user onboarding processes, ensuring a smooth and secure integration into client environments.

Salary & Benefits

• Competitive compensation package commensurate with experience and skills.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Opportunities for ongoing training, professional development, and certification support.
• Positive, team-oriented work environment with long-term career advancement potential.
• Engagement in challenging and rewarding IT projects across diverse business sectors.

Qualifications & Requirements

• At least 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
• Minimum 3 years in a client-facing role such as sales engineering or technical consulting, with a strong emphasis on communication and service delivery.
• Demonstrated ability to write technical proposals and implement IT solutions that align with business objectives.
• Excellent verbal and written communication skills, with the ability to engage business-level clients and understand their technology challenges.
• Strong organizational, time-management, and multi-tasking skills to manage multiple projects and service requests.
• Experience with remote monitoring and management (RMM) tools and professional services automation (PSA) ticketing systems is highly desirable.
• Proven problem-solving skills, customer service orientation, and the ability to work effectively as part of a team.
• Previous experience in a managed service provider (MSP) environment is a significant asset.
• Sales training and familiarity with business productivity systems are considered a plus.

Ideal Candidate Snapshot

• CompTIA Network+ and/or CompTIA Security+ certification.
• Microsoft certifications such as MCSA, MCSE, or MCITP.
• Cisco certifications such as CCNA or CCIE.
• Self-motivated, energetic, and reliable professional with a results-oriented approach.
• Strong team player who values collaboration and continuous learning.

Other Relevant Information

• Working in Richardson, TX offers access to a thriving technology sector and a supportive professional community.
• The company is committed to diversity and inclusion, providing equal employment opportunities for all qualified applicants.
• Challenging work, career advancement potential, and a positive atmosphere make this an excellent environment for IT professionals seeking growth.
• Ongoing training and certification support are available to help you stay current with evolving technologies and industry standards.

EEO Statement: The company is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under federal, state, or local law.