IT Support Engineer I: Multi-Platform Troubleshooter

Amazon Inc.

Albuquerque (NM)

On-site

USD 42,000 - 57,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSU eligibility

Job summary

Amazon is seeking an Information Technology Support Engineer I in Albuquerque, NM to provide reliable IT support across operations. You will troubleshoot hardware, software, networking, and OS issues, implement IT infrastructure, and manage local projects while documenting processes for a broad user base.

You will collaborate with teams to automate tasks, improve efficiency, and keep critical systems running during production hours.

Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM.
2+ years of troubleshooting in a multi-user high availability environment.
2+ years of PC repair, troubleshooting, deployment and liquidation experience.
1+ years of IT client, server, and network service delivery experience.
2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience.
2+ years of supporting and maintaining a corporate network environment.
High school or equivalent diploma.

Responsibilities

Troubleshoot and resolve hardware, software, networking, and operating system issues across environments, identifying root causes beyond standard procedures.
Implement and maintain IT infrastructure, including network devices, computing systems, and enterprise applications, ensuring uptime during production hours.
Manage local IT projects by defining requirements, tracking progress, removing blockers, and coordinating with partner teams.
Author and maintain knowledge base articles, operating procedures, and user documentation for technical and non-technical audiences.
Identify process inefficiencies, automate tasks with scripting, and contribute to cross-location operational excellence.