IT Support Engineer I — Global Operations Tech

Amazon Inc.; Greenville (SC); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) matching

Parental leave

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer I in Greenville, SC to implement technical solutions and provide high-quality support for hardware, OS, and enterprise software. You’ll troubleshoot straightforward problems and support IT infrastructure in a fast-paced operations environment.

We offer competitive pay, Day 1 health benefits, 401(k) with match, up to 20 weeks of parental leave, and a casual dress code.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma.
• Bachelor's degree, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.
• Possess and maintain a current, valid Driver License

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Skills

Windows Server

Troubleshooting

PC repair

IT service delivery

Networking

Windows/mac/linux support

Driver License

Education

Bachelor's degree or IT related experience

Tools

Active Directory

DFS

Print Services

SCCM

DNS

DHCP

SSL

TCP/IP

Job description

Amazon.com Services LLC is seeking an IT Support Engineer I in Greenville, SC to implement technical solutions and provide high-quality support for hardware, OS, and enterprise software. You’ll troubleshoot straightforward problems and support IT infrastructure in a fast-paced operations environment.

We offer competitive pay, Day 1 health benefits, 401(k) with match, up to 20 weeks of parental leave, and a casual dress code.