IT Support Associate II - Global Operations IT

Amazon; Spartanburg (SC); On-site; USD 2,914,000 - 4,682,000; Full time

Job summary

Amazon IT Support Associate II in Spartanburg, SC provides hands-on technical support across Amazon Operations facilities. You will troubleshoot equipment, manage support requests, and help deploy new technologies while delivering reliable customer service.

The role offers growth opportunities, a casual work environment, and the chance to travel regionally to support multiple buildings within the area.

Qualifications

• Experience diagnosing integrated and interdependent computer systems.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Travel within local/regional area to support customers.

Skills

IT troubleshooting

Customer service

Multitasking

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon IT Support Associate II in Spartanburg, SC provides hands-on technical support across Amazon Operations facilities. You will troubleshoot equipment, manage support requests, and help deploy new technologies while delivering reliable customer service.

The role offers growth opportunities, a casual work environment, and the chance to travel regionally to support multiple buildings within the area.