IT Support Engineer I - Global IT & Network Ops

Amazon

Waco (TX)

On-site

USD 34,440 - 56,481

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Amazon.com Services LLC in Texas is hiring an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in the region.

The role emphasizes troubleshooting, standard practices, and project support, with travel within local/regional area. Amazon offers Day 1 health benefits, 401(k) matching, up to 20 weeks parental leave, casual dress code.

Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.