IT Support Engineer I — Global Ops IT

Amazon; Pooler (GA); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon.com Services LLC in Pooler, GA is hiring an IT Support Engineer I to implement technical solutions and provide high‑quality support for hardware, OS, and enterprise applications. You will troubleshoot and resolve straightforward problems and contribute to IT infrastructure improvements.

The role offers Day‑1 healthcare, a 401(k) plan, and a casual work environment with jeans and safety vest typical on site.

Qualifications

• High school or equivalent diploma is required.
• 2+ years of professional experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Fluent in Cisco/networking and either Linux and/or Microsoft.
• Possess and maintain a current, valid Driver License.

Responsibilities

• Network engineering and troubleshooting in various software/hardware environments.
• Ensure infrastructure networking and computing systems are available during production hours.
• Provide analytical and technical assistance for IT solutions improvements.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Move up to 49lbs and stand/walk during shifts up to 12 hours.
• Travel up to 25% of the time.

Skills

Networking basics

PC repair

IT service delivery

Linux/Windows

Driver license

Education

Bachelor's degree

Tools

Cisco networking

AWS

Linux

Job description

Amazon.com Services LLC in Pooler, GA is hiring an IT Support Engineer I to implement technical solutions and provide high‑quality support for hardware, OS, and enterprise applications. You will troubleshoot and resolve straightforward problems and contribute to IT infrastructure improvements.

The role offers Day‑1 healthcare, a 401(k) plan, and a casual work environment with jeans and safety vest typical on site.