IT Support Engineer - Hybrid | Equity Eligible

Aalyria Technologies, Inc.; Livermore (CA); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible working arrangements

Job summary

A cutting-edge technology firm in Livermore, California is seeking an experienced IT Support Specialist to provide comprehensive technical support across an enterprise environment. The ideal candidate will have 2-3 years of technical support experience and a strong background in troubleshooting Windows, macOS, and Linux systems. This role offers a competitive salary of $75,000 - $100,000 along with benefits such as flexible working arrangements and opportunities for professional growth.

Qualifications

• 2-3 years of help desk or technical support experience.
• Working knowledge of Windows 10/11, Linux and macOS operating systems.
• Ability to troubleshoot hardware and software issues independently.

Responsibilities

• Provide tier 1 and tier 2 support for technical issues.
• Handle password resets and user access requests.
• Diagnose network connectivity and VPN issues.

Skills

Technical Support & Troubleshooting

User Account & Access Management

Process Development & Documentation

Excellent customer service skills

Strong organizational skills

Tools

Active Directory

Windows 10/11

Linux

macOS

Job description

A cutting-edge technology firm in Livermore, California is seeking an experienced IT Support Specialist to provide comprehensive technical support across an enterprise environment. The ideal candidate will have 2-3 years of technical support experience and a strong background in troubleshooting Windows, macOS, and Linux systems. This role offers a competitive salary of $75,000 - $100,000 along with benefits such as flexible working arrangements and opportunities for professional growth.