IT Support Engineer — Help Desk & Network Pro

Palmetto Technology Group (PTG); Wenatchee (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) match

Flexible PTO

Gym reimbursement

Paid certifications

Job summary

Palmetto Technology Group (PTG) is seeking an IT Support Engineer in Wenatchee, Washington, to deliver exceptional technical support to our clients and employees. The successful candidate will diagnose and resolve hardware, software, and network issues while ensuring high levels of customer service.

Candidates should possess at least 2 years of experience with Microsoft Networks and troubleshooting skills. The role includes responsibilities like managing user accounts and supporting IT projects, making it ideal for motivated professionals looking to grow their careers.

Qualifications

• 2+ years experience with Microsoft Networks and network configuration.
• Excellent verbal and written communication skills.
• High proficiency in MS Office including Word and Excel.

Responsibilities

• Provide frontline IT support via phone, email, and tickets.
• Diagnose and resolve hardware and software issues.
• Install and configure systems for new users.

Skills

Microsoft Networks

Networking configuration

Technical documentation

Customer service

Technical troubleshooting

Cloud technology integration

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

PowerShell

Job description

Palmetto Technology Group (PTG) is seeking an IT Support Engineer in Wenatchee, Washington, to deliver exceptional technical support to our clients and employees. The successful candidate will diagnose and resolve hardware, software, and network issues while ensuring high levels of customer service.

Candidates should possess at least 2 years of experience with Microsoft Networks and troubleshooting skills. The role includes responsibilities like managing user accounts and supporting IT projects, making it ideal for motivated professionals looking to grow their careers.