IT Support Engineer: Frontline Help Desk & Tech Solutions

Palmetto Technology Group (PTG); Lafayette (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Flexible PTO

10 Holidays including your Birthday

Gym reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid Maternity and Paternity leave

Paid certifications

Learning and development programs

Job summary

Palmetto Technology Group (PTG) in Lafayette, Louisiana is seeking a skilled IT Support Engineer to provide technical assistance and support for hardware, software, and network systems. You will be responsible for diagnosing issues, installing and configuring various technologies, and ensuring client satisfaction.

The ideal candidate should have over 2 years of experience in IT support, strong communication skills, and a commitment to exemplary customer service. A competitive benefits package and growth opportunities are offered.

Qualifications

• 2+ years experience with Microsoft Networks and firewall configuration.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• High level of computer proficiency.

Responsibilities

• Provide frontline IT support and resolve technical issues.
• Diagnose and troubleshoot hardware, software, and network systems.
• Manage user accounts and permissions.
• Monitor and maintain IT systems to prevent disruptions.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup and installation

Cloud technology integration

Network and endpoint security

TCP/IP protocols

Active Directory

Group Policy management

Powershell

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

MS Office

Job description

Palmetto Technology Group (PTG) in Lafayette, Louisiana is seeking a skilled IT Support Engineer to provide technical assistance and support for hardware, software, and network systems. You will be responsible for diagnosing issues, installing and configuring various technologies, and ensuring client satisfaction.

The ideal candidate should have over 2 years of experience in IT support, strong communication skills, and a commitment to exemplary customer service. A competitive benefits package and growth opportunities are offered.