IT Support Specialist II - Advanced Help Desk & Systems

Palmetto Technology Group (PTG); Greenville (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401k match

Flexible PTO

Job summary

Palmetto Technology Group (PTG) is seeking an experienced IT Support Services II to join our dynamic IT team in Greenville, South Carolina. This role focuses on providing advanced technical support and troubleshooting for various IT systems, managing user accounts, and contributing to IT projects.

Ideal candidates will possess a Bachelor’s degree in Computer Science, 3-5 years of related experience, and strong problem-solving abilities. We offer competitive benefits including health insurance, 401k match, and flexible PTO.

Qualifications

• 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems like Windows Server, Linux, macOS.
• Experience with networking concepts, including TCP/IP, DNS, DHCP.

Responsibilities

• Provide second-tier support for hardware and software issues.
• Assist in the administration and management of IT systems.
• Diagnose and resolve complex technical issues.

Skills

Technical support

Troubleshooting

Mentoring

Documentation

Customer service

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Zendesk

Job description

Palmetto Technology Group (PTG) is seeking an experienced IT Support Services II to join our dynamic IT team in Greenville, South Carolina. This role focuses on providing advanced technical support and troubleshooting for various IT systems, managing user accounts, and contributing to IT projects.

Ideal candidates will possess a Bachelor’s degree in Computer Science, 3-5 years of related experience, and strong problem-solving abilities. We offer competitive benefits including health insurance, 401k match, and flexible PTO.