IT Support Engineer - Help Desk & End-User Tech

Transitions Group; Wenatchee (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k match

Flexible PTO

Paid certifications

Gym reimbursement

40 Hours for Volunteer Time

Job summary

Transitions Group is seeking an IT Support Engineer to join their team in Wenatchee, Washington. The role involves providing technical assistance, diagnosing, and troubleshooting various IT issues while ensuring exemplary customer service.

The ideal candidate will have over 2 years of experience in IT support, strong analytical skills, and a proficient understanding of Microsoft networks. Benefits include a competitive package with medical, dental, and vision, plus flexible PTO and paid certifications.

Qualifications

• Minimum of 2 years experience with Microsoft Networks and related technologies.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure while providing exemplary customer service.

Responsibilities

• Provide frontline IT support for technical issues.
• Diagnose and resolve hardware, software, and network issues.
• Document solutions for recurring issues and update the knowledge base.

Skills

Microsoft Networks

Firewall configuration

Endpoint security

PowerShell

Technical documentation

Customer service

Education

High School diploma or GED

Associate degree

Tools

ConnectWise

MS Office (Word, Excel, Outlook)

Job description

Transitions Group is seeking an IT Support Engineer to join their team in Wenatchee, Washington. The role involves providing technical assistance, diagnosing, and troubleshooting various IT issues while ensuring exemplary customer service.

The ideal candidate will have over 2 years of experience in IT support, strong analytical skills, and a proficient understanding of Microsoft networks. Benefits include a competitive package with medical, dental, and vision, plus flexible PTO and paid certifications.