IT Help Desk Specialist – Frontline Tech Support

Courser; Wenatchee (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

401k match

Unlimited vacation time

Paid parental leave

Reimbursement for ongoing education

Job summary

An innovative IT service provider is seeking an IT Support Services professional to join their team in Wenatchee, WA. The role involves providing outstanding technical assistance, diagnosing issues, and resolving hardware, software, and network-related problems. Candidates should have strong analytical skills, excellent communication abilities, and relevant experience with Microsoft Networks and security. The company offers a competitive benefits package, including medical, dental, vision insurance, 401k match, and unlimited vacation time after the first year.

Qualifications

• 2+ years experience with Microsoft Networks and security.
• Ability to troubleshoot hardware, software, and network issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide frontline IT support through phone, email, and ticketing system.
• Diagnose and resolve technical issues for users.
• Monitor and maintain IT systems to prevent issues.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Powershell

Excellent communication skills

MS Office proficiency

Customer service

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

Job description

An innovative IT service provider is seeking an IT Support Services professional to join their team in Wenatchee, WA. The role involves providing outstanding technical assistance, diagnosing issues, and resolving hardware, software, and network-related problems. Candidates should have strong analytical skills, excellent communication abilities, and relevant experience with Microsoft Networks and security. The company offers a competitive benefits package, including medical, dental, vision insurance, 401k match, and unlimited vacation time after the first year.