IT Support Specialist II – Help Desk & Systems Admin

Palmetto Technology Group (PTG); Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k match

Flexible PTO

Paid certifications

Learning and development programs

Job summary

Palmetto Technology Group (PTG) is looking for an IT Support Services II to enhance their dynamic IT team in Phoenix, Arizona. This role involves providing advanced technical support, troubleshooting, and mentorship to junior staff.

The ideal candidate should hold a Bachelor's degree, possess 3-5 years of experience in IT support, and have strong knowledge of various IT systems. Critical skills include problem-solving and excellent communication to assist users effectively. A competitive benefits package is offered.

Qualifications

• 3-5 years of experience in IT support or system administration.
• Strong knowledge of operating systems like Windows Server and Linux.
• Excellent problem-solving skills and communication.

Responsibilities

• Provide second-tier support for hardware and software issues.
• Assist in the administration of IT systems.
• Diagnose and resolve complex technical issues.

Skills

Technical support

Troubleshooting

System administration

User support

Network management

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Zendesk

Job description

Palmetto Technology Group (PTG) is looking for an IT Support Services II to enhance their dynamic IT team in Phoenix, Arizona. This role involves providing advanced technical support, troubleshooting, and mentorship to junior staff.

The ideal candidate should hold a Bachelor's degree, possess 3-5 years of experience in IT support, and have strong knowledge of various IT systems. Critical skills include problem-solving and excellent communication to assist users effectively. A competitive benefits package is offered.