IT Support Engineer — Global Onboarding & Automation

stabilityai; United States; Remote; USD 75,000 - 103,000; Full time

Benefits offered by this job

Equity

Job summary

stabilityai is seeking a junior IT Support Engineer to provide reliable technical assistance across a globally distributed org. The role blends help desk tasks with hands-on onboarding, device provisioning, access management, and asset tracking while exposing you to AI tooling.

You will support macOS and Windows, work with Google Workspace and device-management platforms, and help automate workflows. A strong service mindset and willingness to learn are essential.

Qualifications

• Early-career experience in IT support or desk-side / systems administration roles.
• Foundational knowledge of macOS and Windows devices, networking basics, and cloud apps.
• Familiarity with Google Workspace and device-management platforms like Kandji or Jamf.
• Basic understanding of SSO, MFA, and SaaS administration concepts.
• Strong troubleshooting and a learning mindset with good communication.

Responsibilities

• Provide responsive technical support for hardware, software, identity, network, and cloud app issues.
• Run onboarding and offboarding workflows including device setup and account provisioning.
• Configure, deploy, and track laptops and IT equipment; maintain inventory.
• Assist with Google Workspace, device management platforms, and core workplace systems.
• Support identity and access management activities (SSO, MFA, endpoint security, SaaS apps).
• Troubleshoot macOS, Windows, and possibly Linux; collaborate on cross-platform support.
• Maintain IT documentation, access records, and knowledge base.
• Collaborate with People, Security, Legal, Finance, and Engineering on tech needs.
• Identify opportunities to automate and test new productivity tools.

Skills

Troubleshooting

Communication

Attention to detail

Willingness to learn

Basic scripting (Python/JS)

Tools

Google Workspace

Kandji

Jamf

Job description

stabilityai is seeking a junior IT Support Engineer to provide reliable technical assistance across a globally distributed org. The role blends help desk tasks with hands-on onboarding, device provisioning, access management, and asset tracking while exposing you to AI tooling.

You will support macOS and Windows, work with Google Workspace and device-management platforms, and help automate workflows. A strong service mindset and willingness to learn are essential.