IT Support Engineer: IAM, Onboarding & Automation

stabilityai; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

stabilityai is seeking an IT Support Engineer to deliver responsive technical support for a globally distributed organization. You will own day-to-day IT requests, onboarding, device provisioning, access management, and asset tracking while partnering across teams to enhance the employee experience.

You will troubleshoot macOS and Windows environments, deploy and manage devices, and help implement automation and AI-driven workflows to improve efficiency and security.

Qualifications

• Experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.
• Experience administering Google Workspace and device-management tools (Kandji, Jamf, or similar).
• Knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration (Okta, Slack, Zoom, Atlassian, GitHub).
• Strong troubleshooting, independent issue resolution.
• Clear written and verbal communication; security-conscious, service-oriented.
• Interest in generative AI, automation, and emerging workplace technologies.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud app issues.
• Own onboarding and offboarding, including device setup, account provisioning, and app access.
• Configure, deploy, secure, track, and maintain laptops and IT equipment.
• Administer identity, workspace, and endpoint-management platforms powering core systems.
• Support identity, access management, SSO, MFA, endpoint security, and SaaS administration.
• Maintain asset inventory, access records, and IT documentation.
• Troubleshoot macOS and Windows environments; support Linux when needed.
• Identify improvements to IT workflows and employee experience.
• Build basic automations and integrations to reduce manual work.
• Collaborate with Security, People, Legal, Finance, and Engineering on initiatives.
• Evaluate emerging technologies, including AI productivity tools and related integrations.

Skills

IT support

macOS & Windows

Troubleshooting

Communication

Security awareness

AI interest

Tools

Google Workspace

Kandji

Jamf

Okta

Slack

Zoom

Atlassian

GitHub

Job description

stabilityai is seeking an IT Support Engineer to deliver responsive technical support for a globally distributed organization. You will own day-to-day IT requests, onboarding, device provisioning, access management, and asset tracking while partnering across teams to enhance the employee experience.

You will troubleshoot macOS and Windows environments, deploy and manage devices, and help implement automation and AI-driven workflows to improve efficiency and security.