IT Support Engineer - Fast-Paced Help Desk & Growth

Courser; Lafayette (LA); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k match

Flexible PTO

Gym reimbursement

Paid maternity and paternity leave

Job summary

A technology services company in Louisiana is looking for an IT Support Engineer to join their team. The role involves providing frontline IT support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have over two years of experience in Microsoft Networks, excellent communication skills, and a customer-oriented approach. The company offers competitive benefits, including medical insurance and learning opportunities to support employee growth.

Qualifications

• 2+ years experience with Microsoft Networks and network security.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• High proficiency in MS Office applications.

Responsibilities

• Provide frontline IT support to employees and clients.
• Diagnose and resolve hardware, software, and network issues.
• Install and configure operating systems and software.
• Manage user accounts and permissions.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Technical documentation

Customer service

Powershell

Active Directory

ITIL practices

Education

High School diploma or GED

Associate degree

Tools

ConnectWise

Cloud platforms (AWS, Azure, Google Workspace)

Job description

A technology services company in Louisiana is looking for an IT Support Engineer to join their team. The role involves providing frontline IT support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have over two years of experience in Microsoft Networks, excellent communication skills, and a customer-oriented approach. The company offers competitive benefits, including medical insurance and learning opportunities to support employee growth.