IT Help Desk Technician - Fast, Customer-Focused Support

JMH Companies; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

JMH Companies, based in New Orleans, LA, is hiring a Help Desk Technician to provide fast, friendly IT support for computer systems. You will answer queries, troubleshoot remotely, and guide users toward practical solutions.

The ideal candidate is reliable, customer-oriented, and able to explain technical concepts clearly. This role offers hands-on learning, a collaborative team, and opportunities to grow in IT support.

Qualifications

• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented and cool-tempered.
• BS/BA in IT, Computer Science, or relevant field.

Responsibilities

• Repeatedly complete documented multi-step processes with precision and accuracy
• Serve as point of contact for customers seeking technical assistance
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in the ticketing system
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team member
• Identify and suggest possible improvements on procedures

Skills

Tech savvy

Office automation

Remote control

Database knowledge

Problem solving

Customer-oriented

Communication

Education

BS/BA in IT, Computer Science, or relevant field

Job description

JMH Companies, based in New Orleans, LA, is hiring a Help Desk Technician to provide fast, friendly IT support for computer systems. You will answer queries, troubleshoot remotely, and guide users toward practical solutions.

The ideal candidate is reliable, customer-oriented, and able to explain technical concepts clearly. This role offers hands-on learning, a collaborative team, and opportunities to grow in IT support.