Entry-Level IT Support Engineer — Remote & On-Site

Immense Networks; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional growth

Innovative work environment

Job summary

Immense Networks is seeking a Level One Technical Engineer in Baton Rouge, Louisiana, to provide first-line IT support. This entry-level position involves troubleshooting hardware, software, and network issues, configuring devices, and responding to support tickets. Ideal candidates will have up to 2 years of IT experience, strong problem-solving skills, and a customer service mindset. The role offers a competitive salary, benefits, and opportunities for professional growth in a collaborative environment.

Qualifications

• 0–2 years of experience in IT support or help desk role.
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong critical thinking and problem-solving skills.

Responsibilities

• Provide remote and on-site technical support to end users.
• Troubleshoot basic hardware, software, and network issues.
• Configure and deploy desktops, laptops, printers, and peripheral devices.

Skills

Critical thinking

Problem-solving

Customer service skills

Tools

Microsoft 365

Windows OS

Job description

Immense Networks is seeking a Level One Technical Engineer in Baton Rouge, Louisiana, to provide first-line IT support. This entry-level position involves troubleshooting hardware, software, and network issues, configuring devices, and responding to support tickets. Ideal candidates will have up to 2 years of IT experience, strong problem-solving skills, and a customer service mindset. The role offers a competitive salary, benefits, and opportunities for professional growth in a collaborative environment.