IT Help Desk Specialist - Fast, Friendly Support

McLane Intelligent Solutions; Temple (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Base Salary

Health Insurance

Retirement Plans

Paid Time Off

Ongoing Training

Professional Development Opportunities

Collaborative Work Environment

Career Advancement Opportunities

Job summary

An established industry player is seeking dedicated IT Help Desk Technicians to provide exceptional technical support. In this dynamic role, you will diagnose and resolve various technical issues while ensuring outstanding customer service. You'll engage with clients through multiple channels, enhancing their operational efficiency. This position offers a fast-paced, collaborative work environment with opportunities for career advancement, ongoing training, and a comprehensive benefits package. If you are passionate about technology and helping others, this role is perfect for you.

Qualifications

• Passion for technology and helping others with IT issues.
• Experience in Help Desk role or customer service is highly valued.

Responsibilities

• Provide first-level technical support for software and hardware issues.
• Document interactions in ticketing system for tracking.
• Collaborate with IT teams to resolve unresolved issues.

Skills

Technical Support

Windows Operating Systems

Microsoft Office Suite

Network Troubleshooting

Communication Skills

Customer Service

Ticketing Systems

Remote Support Tools

IT Certifications (CompTIA A+, Network+)

Education

High School Diploma

Associate's Degree in IT

Bachelor's Degree in IT

Job description

An established industry player is seeking dedicated IT Help Desk Technicians to provide exceptional technical support. In this dynamic role, you will diagnose and resolve various technical issues while ensuring outstanding customer service. You'll engage with clients through multiple channels, enhancing their operational efficiency. This position offers a fast-paced, collaborative work environment with opportunities for career advancement, ongoing training, and a comprehensive benefits package. If you are passionate about technology and helping others, this role is perfect for you.