IT Support Engineer – Advanced Endpoint & Onboarding

Kaplan International; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support provider is seeking a skilled technician to deliver exceptional support for client IT services in Plano, Texas. The ideal candidate will have experience in computer systems maintenance, help desk support, and a strong understanding of IT workflows. Responsibilities include troubleshooting various end-user devices, ensuring optimal performance, and collaborating with HR for onboarding processes. This position requires a Bachelor's degree or equivalent experience, with opportunities for growth in an inclusive work environment.

Qualifications

• 2 years prior computer systems maintenance experience.
• 2 years help desk experience or equivalent certification.
• Must possess the ability to multi-task and frequently change direction.

Responsibilities

• Provide escalated support and maintenance for client IT services.
• Install, upgrade, configure, and troubleshoot end-user hardware/software.
• Support new-hire orientation and onboarding process.

Skills

IT Service Management

Customer Support

Multi-tasking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

EMR Systems

VOIP Phone Systems

PowerShell

Python

Job description

A leading IT support provider is seeking a skilled technician to deliver exceptional support for client IT services in Plano, Texas. The ideal candidate will have experience in computer systems maintenance, help desk support, and a strong understanding of IT workflows. Responsibilities include troubleshooting various end-user devices, ensuring optimal performance, and collaborating with HR for onboarding processes. This position requires a Bachelor's degree or equivalent experience, with opportunities for growth in an inclusive work environment.