IT Support Specialist: End-User Tech & Security

Patten Title Company; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

FSA and HSA options

401(k) with employer matching up to 4% of salary

Job summary

A technology support firm based in Austin is seeking an IT Support Representative responsible for providing essential technical support for hardware, software, and network systems. The role requires troubleshooting user issues and assisting with system maintenance and onboarding tasks. The ideal candidate should have 1-3 years of IT support experience, a degree in Information Technology, and strong communication skills. This position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• 1–3+ years of experience in IT support or help desk roles.
• Experience supporting Windows and/or macOS environments.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for IT-related support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Assist with onboarding new employees, including workstation setup.
• Install software updates, patches, and security configurations.
• Monitor system performance and report recurring issues.

Skills

Problem-solving ability

Technical aptitude

Time management and prioritization

Cross-functional collaboration

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Job description

A technology support firm based in Austin is seeking an IT Support Representative responsible for providing essential technical support for hardware, software, and network systems. The role requires troubleshooting user issues and assisting with system maintenance and onboarding tasks. The ideal candidate should have 1-3 years of IT support experience, a degree in Information Technology, and strong communication skills. This position offers a dynamic work environment with opportunities for growth and development.