Pro IT Support Specialist - Desktop & Network Helpdesk

vTech Solution, Inc.; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading tech staffing solutions company is seeking a Desktop Computer Support specialist in Austin, Texas. This role involves providing intermediate support for desktop applications and network services in a Microsoft environment. The ideal candidate will have hands-on experience with hardware and software troubleshooting, excellent customer support skills, and the ability to work effectively as part of a team. This position is essential for maintaining optimal technology performance for users, and offers a chance to participate in major technology deployment projects.

Qualifications

• Experience working with desktop and laptop computers and related peripherals.
• Experience with Microsoft Office Suites, virus protection, and call ticket management.
• Knowledge of managing problem calls and communication to end-users.
• Ability to install and configure software-related issues.

Responsibilities

• Provide desktop computer support in a distributed Microsoft environment.
• Resolve network and telecommunications problems for users.
• Participate in IT technology deployment projects.
• Maintain optimal network/desktop performance, capacity, availability, and security.

Skills

Experience with computer hardware

Experience with Windows and IOS operating systems

Customer support skills

Team working skills

Troubleshooting software problems

Job description

A leading tech staffing solutions company is seeking a Desktop Computer Support specialist in Austin, Texas. This role involves providing intermediate support for desktop applications and network services in a Microsoft environment. The ideal candidate will have hands-on experience with hardware and software troubleshooting, excellent customer support skills, and the ability to work effectively as part of a team. This position is essential for maintaining optimal technology performance for users, and offers a chance to participate in major technology deployment projects.