Security Tech Support Analyst – Tier I Network & Apps

Procom Consultants Group; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services firm is seeking a Technical Support Analyst for a contract opportunity in Plano, TX. The role involves supporting the customer base, troubleshooting Windows operating systems, and diagnosing application issues. Ideal candidates should possess strong communication and networking skills, and a 4-year degree is preferred. This position offers a 6+ month assignment with an ASAP start date, but candidates on H1B visas are not eligible.

Qualifications

• Strong communication skills and active listening.
• Ability to teach complex topics effectively.
• Experience diagnosing network connectivity issues.

Responsibilities

• Support the licensed customer base through various mediums.
• Administer and troubleshoot Windows operating systems.
• Diagnose and remediate application issues.

Skills

Communication Skills

Active Listening

Networking / Troubleshooting Skills

Windows client/server operating systems

Fault isolation

Application layer diagnosis

Education

4 year degree

Job description

A leading IT services firm is seeking a Technical Support Analyst for a contract opportunity in Plano, TX. The role involves supporting the customer base, troubleshooting Windows operating systems, and diagnosing application issues. Ideal candidates should possess strong communication and networking skills, and a 4-year degree is preferred. This position offers a 6+ month assignment with an ASAP start date, but candidates on H1B visas are not eligible.