IT Operations Engineer

usenourish; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

usenourish is seeking a dedicated IT Operations professional to own day-to-day IT tasks as we scale, focusing on employee support, devices, identity, and business software. You will resolve issues directly while improving processes and automating recurring work in partnership with engineering, people operations, and other teams.

You will triage and close IT requests, manage onboarding/offboarding with HR data, oversee Mac and Windows device management, administer SSO and provisioning, and

Qualifications

• 3–6 years of IT operations or systems administration experience.
• Experience administering Okta, including SSO, SCIM, and lifecycle processes.
• Experience with at least one device management platform (Kandji/Jamf/Intune).
• Ability to manage a busy support queue and drive improvements.
• Strong written communication for both technical and nontechnical colleagues.

Responsibilities

• Triage and resolve employee IT requests and close issues efficiently.
• Onboard and offboard employees and contractors with access changes tied to HR data.
• Oversee device procurement, enrollment, lifecycle, and MDM for Mac and Windows.
• Administer identity, collaboration, and SaaS systems including SSO and provisioning.
• Create workflows to automate access requests and lifecycle tasks; maintain self-service docs.
• Support office networking and meeting-room tech; contribute to security/compliance controls.

Skills

IT operations experience

Okta administration

Device management platforms

Support queue management

Clear written communication

Education

University degree not specified

Tools

Okta

Kandji

Jamf

Intune

Job description

Role overview

Own day-to-day IT operations as an organization scales, building on an established foundation across employee support, devices, identity, and business software. As a key member of a small IT team, you will resolve issues directly while improving processes and automating recurring work in partnership with engineering, people operations, and other teams.

Responsibilities

• Triage and resolve employee IT requests, follow through to closure, and reduce repeat issues through process improvements or automation.
• Manage employee and contractor onboarding and offboarding, including access changes tied to accurate HR data.
• Oversee device procurement, enrollment, lifecycle logistics, and mobile device management for primarily Mac and some Windows endpoints.
• Administer identity, collaboration, and SaaS systems, including single sign-on, provisioning, group rules, and workspace tools.
• Create workflows that automate access requests and employee lifecycle tasks; maintain self-service documentation.
• Support office networking and meeting-room technology, and contribute to access reviews and owned security and compliance controls.

Requirements

• Three to six years of IT operations or systems administration experience, ideally including work as an early IT hire in a growing organization.
• Production experience administering Okta, including SSO, SCIM integrations, group rules, and HR-driven lifecycle processes.
• Experience with at least one device management platform, such as Kandji, Jamf, or Intune.
• Ability to manage a busy support queue while making lasting operational improvements.
• Strong ownership and prioritization, from initial request through diagnosis, resolution, and follow-up.
• Clear written communication and the ability to support technical and nontechnical colleagues remotely or in person.

Nice to have

• Experience with IT automation or AI-enabled help desk tools.
• Endpoint security, office networking, or conference room AV experience.
• Familiarity with healthcare or other regulated environments.

Benefits and work setup

The full-time role is open to candidates in New York City, San Francisco, or remotely. Occasional office work may be needed for people near either office.